Terms of Sale
Please read these Terms of Sale carefully before placing an order with us. These Terms of Sale, together with any other documents referred to herein (unless otherwise stated), set out the terms under which Goods are sold by us to consumers through this website, thecardaddicts.com.
These Terms of Sale explain who we are, how Our Goods will be provided to you, how you or we may change, cancel, or otherwise end the Contract, what to do in the event of problems, and other important information.
These Terms of Sale were last updated on 07/02/2023.
By ordering goods from our Site, you agree to our Terms of Sale. If you do not agree to comply with and be bound by these Terms of Sale, please do not order Goods through Our site. These Terms of Sale, as well as all Contracts, are in the English language only.
The following documents may also apply to your use of Our Site:
· Our Terms of Use & Acceptable Usage Policy, available here, apply to your use of Our Site. These terms are also referred to below in Part 3.
· Our Privacy & Cookie Policy, available here.
1. Definitions and Interpretation
1.1 In these Terms of Sale, unless the context otherwise requires, the following expressions have the following meanings:
“Contract”
means a contract for the purchase and sale of Goods, as explained in Part 8;
“Goods”
means the goods sold by Us through Our Site;
“Order”
means your order for Goods;
“Order Confirmation”
means Our acceptance and confirmation of your Order;
“Order Number”
means the reference number for your Order; and
1.2 Unless the context otherwise requires, each reference in these Terms of Sale to:
1.2.1 “writing”, and any similar term, includes a reference to any communication effected by electronic or facsimile transmission or similar means;
1.2.2 a statute or a provision of a statute is a reference to that statute or provision as amended or re-enacted at the relevant time;
1.2.3 a Part or paragraph is a reference to a section, part, or clause of these Terms of Sale.
2. Information About Us
2.1 Our Site is operated by The Card Addicts Ltd. We are a limited company registered in England and Wales under company number 13024370. Our Registered address is 86-90 Paul Street, London, England, EC2A 4NE.
3. How to Contact Us
3.1 To contact us with general questions or complaints by email, please email us at admin@thecardaddicts.com and to contact us by post, please write to us at The Card Addicts, 86-90 Paul Street, London, EC2A 4NF, United Kingdom.
3.2 To contact us about the Goods or your Order by email, please email us at admin@thecardaddicts.com and to contact us by post, please write to us at The Card Addicts, 86-90 Paul Street, London, EC2A 4NF, United Kingdom.
3.3 To contact us about cancellations by email, please email us at admin@thecardaddicts.com and to contact us by post, please write to us at The Card Addicts, 86-90 Paul Street, London, EC2A 4NF, United Kingdom.
3.4 We provide the following link to our contact form for you to contact us:
3.5 Use of Our Contact Tools is subject to Part 2 of Our Terms of Use and Acceptable Usage Policy, available here
4. Changes to these Terms of Sale
4.1 We may alter these Terms of Sale from time to time, for example, to reflect changes in relevant laws and regulatory requirements. If we do so, details will be highlighted at the top of this page. If the changes are likely to affect your Order, we will inform you in advance by email and you may contact us to end the Contract before the changes take effect. If you end the Contract for this reason, you will receive a refund for any Goods paid for but not received.
4.2 If any part of the current version of these Terms of Sale conflicts with any previous version(s), the current version shall prevail unless we explicitly state otherwise.
5. International Customers
Please note that your order may be held at customs for inspection, which may cause delays in delivery. The Card Addicts cannot assist with customs clearance. We are not responsible for any customs charges, tax or import duties payable on receipt of international packages. If a package is refused by the customer or returned due to non-payment of any charges, tax or duties, due to an incorrect address, or any other reason, any charges incurred by The Card Addicts in shipping and recovering the package may, at our discretion, be deducted from any refund later given for the order.
6. Goods, Descriptions, and Changes
6.1 We make all reasonable efforts to ensure that all descriptions and images of Goods available from us on Our Site match the actual Goods. Please note:
a) Images of Goods are for illustrative purposes only. There may be slight variations in colour between the image of a product and the actual product due to differences in computer or device displays and lighting conditions.
b) Images or descriptions of packaging are for illustrative purposes only and the actual packaging may vary.
c) Due to the nature of certain Goods, there may be a variance between the actual Goods and the description/ images, e.g Graded Cards may show a different certification number from the one you receive.
6.2 Please note that Part 6.1 does not exclude our responsibility for mistakes due to our negligence. It refers only to minor variations in the correct Goods, not to different Goods. If you receive Goods that are not as described, please refer to Part 12.
6.3 Where appropriate, you may be required to select the required grade, condition and/or quantity of the Goods that you are purchasing.
6.4 We cannot guarantee that Goods will always be available. Stock indications are provided on Our Site.
6.5 Minor changes may be made to certain Goods from time to time. This may happen between you placing your Order and the Goods being dispatched.
Minor changes may be made, for example, to reflect changes in relevant laws and regulatory requirements or to address particular technical or security issues.
Minor changes will not change the main characteristics of the Goods and will not affect your use of those Goods.
6.6 As explained in the descriptions of Goods, more significant changes may also be made to the Goods from time to time. If we make such changes, we will inform you and you may contact us to end the Contract before the changes are made. If you end the Contract for this reason, you will receive a refund for any Goods paid for but not received.
7. Pricing
7.1 We make all reasonable efforts to ensure that prices shown on Our Site are correct. We may change prices from time to time. Changes in price will not affect any Order that you have already placed.
7.2 All prices are checked before we accept your Order. If we have shown incorrect pricing information, we will inform you of the mistake in writing.
If the correct price is lower than that shown when you make your Order, we will simply charge you the lower price.
If the correct price is higher than that shown when you make your Order, we will give you the option to purchase the Goods at the correct price or to cancel your Order (or the affected part of it). We will not proceed with processing your Order in this case until you respond. If you do not respond within 7 days, we will treat your Order as cancelled and inform you of the cancellation in writing.
7.3 In the event that the price of Goods you have ordered changes between your Order being placed and us processing that Order and taking payment, you will be charged the price shown on Our Site at the time of placing your Order.
7.4 If we mistakenly accept and process an Order where an obvious and unmistakeable pricing error has been made, which you could have reasonably recognised as mispricing, we have the right to end the Contract, refund any sums paid, and require you to return the affected Goods to us.
7.5 Delivery charges are not included in the price of Goods shown on Our Site. For more information on delivery charges, please click here. Delivery options and related charges will be presented to you as part of the order process.
8. Orders and How Contracts Are Formed
8.1 Our Site will guide you through the ordering process. Before submitting your Order, you will be given the opportunity to review and amend it. Please ensure that you check your Order carefully before submitting it.
8.2 If you provide us with incorrect or incomplete information during the order process, please contact us as soon as possible. Where any information is required, it will be stated on Our Site, either in the product descriptions or during the order process, as applicable.
If we cannot process your Order due to incorrect or incomplete information, we will contact you to ask you to correct it or provide the missing information required for us to supply the Goods to you.
If you do not provide the required information within a reasonable period of us asking for it, or if the information is inaccurate or incomplete, we may either end the Contract or charge you a reasonable sum as compensation for the extra work required as a result.
We will not be responsible for supplying the affected Goods late or for not supplying the affected Goods if this is due to you not providing us with the required information within a reasonable period of us asking for it.
8.3 No part of Our Site constitutes a contractual offer capable of acceptance.
Your Order constitutes a contractual offer. Our acceptance of that offer is indicated by us sending you an Order Confirmation by email.
Only once we have sent you an Order Confirmation will there be a legally binding Contract between us and you for the sale of the Goods.
8.4 Order Confirmations contain the following information:
a) Your Order Number.
b) Confirmation of the Goods ordered including full details of their main characteristics.
c) Fully itemised pricing for the Goods ordered including, where appropriate, taxes, delivery, and other additional charges.
d) Shipping Method and/or Tracking number
We do not provide paper copies of invoices and order confirmations unless they are requested by you.
8.5 Please quote your Order Number if you contact us about your Order for any reason. This will help us to locate your Order and help you more quickly and easily.
8.6 In the unlikely event that we cannot accept your Order, we will inform you in writing and explain why. No payment will be taken under normal circumstances. If we have taken payment, any such sums will be refunded.
Any refunds due under this Part 8 will be made using the same payment method that you used when ordering the Goods.
We may not accept your Order because the Goods are out of stock, because of unexpected limits on Our resources that we could not have reasonably planned for, because we have identified a mistake in the description or price of the Goods.
We will reject any order if a customer is verbally abusive, offensive, or acting in any way unlawfully.
9. Payment
9.1 Payment for Goods and related delivery charges must always be made in advance. You will be prompted to provide payment details during the ordering process.
9.2 We accept the following methods of payment:
Visa (Credit and Debit Cards)
Mastercard (Credit and Debit Cards)
American Express
Apple Pay
Paypal
10. When You Own the Goods
Ownership of the Goods passes to you once we have received payment in full of all sums due.
11. Delivery
11.1 All Goods purchased through Our Site will normally be delivered within 30 calendar days after the date of Our Order Confirmation unless otherwise agreed or specified during the ordering process.
11.2 We will not be responsible for delays that are outside of our reasonable control. If delivery is delayed for such a reason, we will inform you as soon as possible and will take steps to minimise the impact of the delay.
11.3 If there is a risk of a substantial delay to delivery, you may contact us to end the Contract and will be refunded any sums paid for Goods that you have not received if they have not yet been dispatched.
11.4 If you (or someone on your behalf) are not available at your address to take delivery of the Goods and they cannot be posted through your letterbox, the relevant courier/ delivery company will leave a note informing you of how to arrange for re-delivery or of where to collect the Goods.
11.5 If you do not arrange to have the Goods re-delivered or do not collect them, we are not responsible for non-delivery of the product.
We may charge you for storage and for further delivery costs if the product is returned to us and you require re-delivery. If, despite Our reasonable efforts, we cannot contact you or cannot arrange for re-delivery of the Goods, We may end the Contract and issue you with a refund. We may deduct a reasonable sum in compensation for any net costs incurred by us as a result.
11.6 Responsibility for the Goods passes to you once We have delivered the Goods to the address you have provided.
11.7 As explained in Part 8.2, We will not be responsible for delivering Goods late or for not delivering Goods if this is due to you not providing us with required information within a reasonable period of us asking for it.
12. Faulty, Damaged, or Incorrect Goods
12.1 This Part 12 provides a summary of your legal rights as a consumer. These rights may be subject to certain exceptions. For full details please refer to the Citizens Advice website. Nothing in these Terms of Sale will affect your legal rights.
12.2 Faulty goods, or goods damaged before receipt of the customer, can be returned within 30 days of the initial purchase.
12.3 Please note that you will not be eligible to claim under this Part 12 if:
a) We informed you of the problem(s) with the Goods before you purchased them; or
b) You have caused the problem(s) yourself, for example, through misuse or intentional or careless damage; or
c) You have purchased the Goods for an unsuitable purpose that is neither obvious nor made known to us and the problem(s) has/have resulted from your use of the Goods for that purpose; or
d) The problem(s) is/are the result of normal wear and tear; or
e) You have changed your mind (please refer to Part 14).
12.4 If there is a problem with the Goods, please contact us using the details provided above in Part 3.
12.5 If you exercise your legal right to reject the Goods, you must return them to us.
12.6 To return Goods to us for any reason under this Part 12, please post them to us. We will cover the costs of postage. Please contact us using the details provided above in Part 3 to arrange a return.
13. Your Rights to Cancel and End the Contract
13.1 If the Goods are faulty or misdescribed, you may have a legal right to end the Contract, replaced, or to get a full or partial refund. Please refer to Part 12, above, for more information.
13.2 If you are a consumer and have changed your mind, you may have a legal right to a “cooling-off period” within which you can end the Contract for any reason. Please refer to Part 14, below, for more information.
13.3 If you wish to end the Contract because of something We have done or are going to do, please refer to Part 15, below, for more information.
14. Cancelling and Ending the Contract if You Change Your Mind
14.1 If you are a consumer, the Consumer Contracts Regulations 2013 give you the legal right to change your mind and end the Contract for any reason. This 14 calendar day “cooling-off period” begins once your Order is complete and we send you the Order Confirmation, i.e. when the Contract is formed, and ends as set out below. You may also cancel for any reason before we send the Order Confirmation.
a) If the Goods are being delivered to you in a single instalment, the cooling-off period ends 14 calendar days after the day on which you (or someone you nominate) receive(s) the Goods.
b) If the Goods are being delivered in separate instalments on separate days, the cooling-off period ends 14 calendar days after the day on which you (or someone you nominate) receive(s) the final instalment of Goods.
14.2 If you wish to end the Contract for this reason, you must inform us within the cooling-off period. You may inform us in any way you wish (including by email, post, or telephone). Please state that you want to cancel and end the Contract, providing your name, address, details of your Order and, where possible, your email address and telephone number. For your convenience, you can also contact us here. Our contact details are provided above in Part 3.
14.3 Your cancellation notice is effective from the date on which you send it. Provided you send your cancellation notice or contact us directly by 23:59:59 on the final day of the cooling-off period, your cancellation will be valid and accepted.
14.4 Please note that this right to cancel may not apply in the following circumstances:
a) If the Goods are sealed for health or hygiene reasons and you have unsealed them after receiving them;
b) If the Goods consist of sealed audio or video recordings or sealed computer software on physical media and you have unsealed them after receiving them;
c) If the Goods are likely to deteriorate quickly, for example, flowers or food;
d) If the Goods have been personalised or custom-made for you;
e) If the Goods have been inseparably mixed with other items (according to their nature) after you have received them.
15. Cancelling and Ending the Contract Because of Something We Have Done or Will Do
15.1 You may have the right to cancel and end the Contract because of something we have done or have informed you that we are going to do. This right to cancel applies in the following circumstances:
a) We have informed you about an upcoming change to these Terms of Sale that you do not agree to (see Part 4.1);
b) We have informed you about an upcoming change to the Goods that you do not agree to (see Part 6.6);
c) We have informed you about an error in the price or description of the Goods and you do not wish to proceed;
d) There is a risk that delivery of the Goods will be substantially delayed due to events outside of Our control (see Part 11.3);
15.2 If you cancel and end the Contract for any of the reasons set out in this Part 15, the Contract will end immediately and you will receive a full refund for any Goods which have not yet been provided.
15.3 If you wish to end the Contract for this reason, you may inform Us in any way you wish (including by email, post, or telephone). Please state that you want to cancel and end the Contract, providing your name, address, details of your Order and, where possible, your email address and telephone number. For your convenience, you can also contact us here. Our contact details are provided above in Part 3.
16. Returning Goods After Cancelling and Ending the Contract
16.1 If you are exercising your right to change your mind under the cooling-off period as set out in Part 14, you must return the Goods to us no more than 14 calendar days after the day on which you informed us that you wish to cancel.
16.2 We will cover the costs of returning the Goods to us in the following circumstances:
a) The Goods are faulty or misdescribed;
b) You are cancelling and ending the Contract because we have made an error in the price or description;
16.3 In all other circumstances including where you are exercising your right to change your mind under the cooling-off period, you must cover the costs of returning the Goods to us.
17. Refunds
17.1 All refunds due to you will be made using the same method used by you when paying for the Goods. You will be refunded the price paid for the Goods, subject to the following limitations and deductions:
a) If you are exercising your right to change your mind under the cooling-off period, we may reduce your refund to reflect any reduction in the value of the Goods if that reduction has been caused by your handling of the Goods in a way that would not be permitted in a shop. Before issuing a refund, we will inspect the Goods, if we have subsequently discovered that you have handled them in this way, we may charge you an appropriate sum.
b) Delivery Charges will only be refunded if the goods are faulty or damaged prior to customer receipt.
17.2 All refunds due to you will be made as soon as possible. If you are exercising your right to change your mind under the cooling-off period, we will issue your refund within 14 calendar days of:
a) The day on which we receive the returned Goods;
b) If we have not yet provided an Order Confirmation or have not yet dispatched the Goods, the day on which you inform us that you wish to cancel and end the Contract.
18. Our Liability
18.1 We will be responsible for any foreseeable loss or damage that you may suffer as a result of Our breach of these Terms of Sale (or the Contract) or as a result of Our negligence. Loss or damage is foreseeable if it is an obvious consequence of Our breach or negligence or if it is contemplated by you and us when the Contract is created. We will not be responsible for any loss or damage that is not foreseeable.
18.2 We only supply goods for domestic and private use by consumers. We make no warranty or representation that the Goods are fit for commercial, business, or industrial use of any kind (including resale). We will not be liable to you for any loss of profit, loss of business, interruption to business, or for any loss of business opportunity.
18.3 Nothing in these Terms of Sale seeks to limit or exclude Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents or sub-contractors); or for fraud or fraudulent misrepresentation.
18.4 Nothing in these Terms of Sale seeks to exclude or limit your legal rights as a consumer including, but not limited to, those explained above in Part 12.
19. Events Outside of Our Control (Force Majeure)
19.1 We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic or other natural disaster, or any other event that is beyond Our reasonable control.
19.2 If any event described under this Clause 19 occurs that is likely to adversely affect Our performance of any of Our obligations under these Terms of Sale:
19.2.1 We will inform you as soon as is reasonably possible;
19.2.2 We will take all reasonable steps to minimise the delay;
19.2.3 To the extent that We cannot minimise the delay, Our affected obligations under these Terms of Sale (and therefore the Contract) will be suspended and any time limits that We are bound by will be extended accordingly;
19.2.4 We will inform you when the event outside of Our control is over and provide details of any new dates, times or availability of Goods as necessary;
19.2.5 If the event outside of Our control continues for more than 60 days We will cancel the Contract and inform you of the cancellation. Any refunds due to you as a result of that cancellation will be paid to you as soon as is reasonably possible and in any event within 3-5 business days of the date on which the Contract is cancelled and will be made using the same payment method that you used when ordering the Goods.
19.2.6 If an event outside of Our control occurs and you wish to cancel the Contract as a result, you may do so in any way you wish, however for your convenience. Please contact Us directly to cancel, please use the contact details as mentioned in Part 3.
In each case, providing Us with your name, address, email address, telephone number, and Order Number. Any refunds due to you as a result of such cancellation will be paid to you as soon as is reasonably possible and in any event within 3-5 business days of the date on which the Contract is cancelled and will be made using the same payment method that you used when ordering the Goods.
20. Complaints and Feedback
20.1 We always welcome feedback from Our customers and, whilst we always use reasonable efforts to ensure that your experience as a customer of Ours is a positive one, we nevertheless want to hear from you if you have any cause for complaint.
20.2 If you wish to complain about any aspect of your dealings with us, please contact us using the contact details provided above in Part 3.
21. How We Use Your Personal Information
We will only use your personal information as set out in Our Privacy and Cookie Policy, available here.
22. What Happens if We Transfer this Agreement to Another Party?
We may transfer (assign) Our obligations and rights under these Terms of Sale (and the Contract) to a third party (this may happen, for example, if we sell Our business). If this Occurs, we will inform you in writing. We will ensure that your rights under these Terms of Sale (and the Contract) will not be affected and Our obligations under these Terms of Sale (and the Contract) will be transferred to the third party who will remain bound by them.
23. Other Important Terms
23.1 You may not transfer (assign) your obligations and rights under these Terms of Sale (and under the Contract, as applicable) without Our express written permission. We may not permit the assignment if we deem unreasonable.
23.2 The Contract is between you and The Card Addicts. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms of Sale.
23.3 If any of the provisions of these Terms of Sale are found to be unlawful, invalid, or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms of Sale. The remainder of these Terms of Sale shall be valid and enforceable.
23.4 No failure or delay by The Card Addicts in exercising any of Our rights under these Terms of Sale means that we have waived that right, and no waiver by us of a breach of any provision of these Terms of Sale means that we will waive any subsequent breach of the same or any other provision.
24. Law and Jurisdiction
24.1 These Terms of Sale, and the relationship between you and The Card Addicts (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law.
24.2 If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in Part 24.1 takes away from or reduces your legal rights as a consumer.
24.3 If you are a consumer, any dispute, controversy, proceedings, or claim between you and The Card Addicts relating to these Terms of Sale or to the relationship between you and The Card Addicts (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.
24.4 If you are a business user, any dispute, controversy, proceedings, or claim between you and The Card Addicts relating to these Terms of Sale or to the relationship between you and The Card Addicts (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.